This policy explains what information we collect, how we use it, and your choices regarding that information.

The Information You Share With Us

When you contact us through our website, forms, phone, or text message, we may collect:

• Your name

• Phone number

• Email address

• Property address

• Details about your service request

We only collect information that helps us respond to your inquiry and provide the services you request.

How We Use Your Information

We use your information to:

• Respond to service requests and inquiries

• Schedule inspections, estimates, or restoration work

• Send appointment confirmations and service updates

• Provide customer support

• Improve our services and website experience

We do not sell your personal information.

Text Messaging & SMS Communication

If you provide your phone number, you may receive text messages from us related to:

• Appointment confirmations

• Service updates

• Follow-ups regarding your project

• Occasional promotional offers

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. Your consent to receive text messages is not required as a condition of purchase.

Sharing of Information

We may share your information only when necessary to:

• Work with trusted subcontractors or service partners involved in your project

• Comply with legal obligations

• Protect our rights or prevent fraud

All partners are expected to handle your information responsibly.

Website Data & Cookies

Our website may use basic cookies or analytics tools to understand how visitors use the site. This helps us improve performance and user experience.

This information does not personally identify you.

You can adjust your browser settings to disable cookies if you prefer.

Data Protection

We take reasonable security measures to protect your information from unauthorized access, misuse, or disclosure. While no online system is 100 percent secure, we are committed to safeguarding your data using industry-standard practices.

Your Rights & Choices

You have the right to:

• Request access to the information we have about you

• Ask us to update or correct inaccurate information

• Request deletion of your personal information, where legally permitted

• Opt out of text communications at any time

To make a request, please contact us using the information below.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Done Right Flood & Fire Services Inc.
208-215-2577

4735 W Chinden Blvd Garden City, Idaho 83714